Shipping policy

VELVET & VICE NOIR — SHIPPING POLICY

Thank you for shopping with Velvet & Vice Noir! We appreciate your support and are committed to providing a smooth shopping experience from checkout to delivery.

Order Processing

Orders are processed according to product availability and fulfillment method. Processing times may vary depending on whether an item is part of our personally selected inventory or fulfilled through one of our trusted third-party suppliers.

Any estimated processing times will be communicated on the applicable product listing or at checkout.

Shipping & Delivery

VELVET & VICE NOIR — ORDER POLICY

Every order matters to us!

Velvet & Vice Noir offers a combination of personally selected boutique merchandise and products fulfilled through trusted third-party suppliers.

Personally Selected Merchandise

Our boutique inventory is carefully selected and inspected for quality before being offered to customers. Processing times may vary depending on availability and order volume.

Third-Party Fulfilled Merchandise

Certain products are shipped directly from our suppliers. These orders may have different processing times, shipping methods, and packaging.

Order Changes & Cancellations

Please contact us immediately if you need to make a change to your order.

Once an order has been processed, submitted to a supplier, or shipped, cancellation or modification may no longer be possible.

Product Availability

Inventory is subject to availability. If an item becomes unavailable after purchase, we will contact the customer regarding an appropriate resolution, including a refund when applicable.

Shipping rates are calculated and displayed during checkout.

Delivery estimates vary by product, supplier, and destination.

Some orders may arrive in separate packages if items are fulfilled by different locations.

Tracking information will be provided when available.

Delivery dates are estimates and are not guaranteed.

Shipping Delays

Velvet & Vice Noir is not responsible for delays caused by carriers, weather conditions, natural disasters, or circumstances outside our reasonable control. We will do our best to assist customers with tracking and delivery concerns.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout. Please contact us immediately if you notice an error. Once an order has shipped, we cannot guarantee that an address change can be made